Infrastructure and HW Services
ACE has several service models to choose from with flexible terms and conditions varying from the workshop repair to the onsite 24/7 services. ACE covers all customer requirements starting from single site to large Governmental accounts; like Social Insurance Organization, and Egyptian Post that have 3600 branches spanned on the entire Egypt.
ACE Service Contracts are flexible and customizable enough to address all customer needs and requirements with flexible terms and conditions since they are NOT one side contract imposed on ACE customers.
To assure high level of customer satisfaction, ACE invests in the following:
Only original spare parts are used with 100% spare parts local availability for all the equipment's that ACE sells or maintains. In addition, ACE has an agreement with a specialized courier for hand carry parts from Europe to Cairo within 24 hours.